Refund policy
Right of withdrawal – 14 days
As a consumer, you have the right to withdraw from your purchase within 14 days of the day you received the goods. You do not need to give any reason.
How to cancel your purchase
- Fill in the form on the Cancel your purchase page, or e-mail info@tangledsweden.com with your name, order number and which items you want to return.
- You will receive a confirmation and return instructions by e-mail.
- Send the goods back within 14 days of notifying us.
Condition of the goods
The goods must be unused, unwashed and in their original packaging. Hair extensions are a hygiene product, so sealed products cannot be returned if the seal has been broken. Tape-in extensions come in a sealed box with a clear window. You can see the shade through the window, so do not open the box if you want to be able to return the hair – an opened box counts as a broken seal and cannot be returned. If the goods have been handled more than necessary to inspect them, we may deduct an amount for the reduction in value. Free products included with the order are not refunded.
Return shipping
You pay the return shipping yourself. For returns sent from within Sweden, a return shipping label costs SEK 69. For returns from other countries, see the prices further down the Cancel your purchase page. For orders outside Sweden, shipping costs and delivery times are shown at checkout, and return instructions are given by e-mail at info@tangledsweden.com.
Refund
We refund you no later than 14 days after we have received your return, using the same payment method you used for the purchase. We do not offer exchanges or store credit – if you would like a different shade or style, simply place a new order.
Uncollected parcels
A parcel that is not collected is sent back to us, and that costs considerably more than a normal return – up to approximately SEK 200 depending on the country. So always collect your parcel and make a normal return if you want to cancel your purchase. The cost of an uncollected parcel is deducted from the refund.
Complaints about faulty goods
If the goods are faulty, you have the right to make a complaint under the Swedish Consumer Sales Act (konsumentköplagen). Contact us at info@tangledsweden.com with your order number and preferably a photo, and we will help you.
Contact
Tangled Sweden is run by Meurk Group AB, reg. no. 559393-5041, Stockholm, Sweden. E-mail: info@tangledsweden.com