Terms of service

These terms and conditions apply when you shop at Tangled Sweden's online store. By placing an order, you accept these terms. Last updated: 28 September 2026.

1. Company information

Tangled Sweden is run by Meurk Group AB, reg. no. 559393-5041, Stockholm, Sweden. E-mail: info@tangledsweden.com

2. Orders and contract

The contract is concluded when you have received our order confirmation by e-mail. Check that the details in the confirmation are correct and contact us immediately if anything is wrong. You must be at least 18 years old, or have the consent of a parent or guardian, to shop with us.

3. Prices and payment

All prices are stated in Swedish kronor (SEK) including VAT, unless otherwise stated. For purchases from other countries, the price is shown in the currency you have selected. The shipping cost is shown at checkout before you pay. You can pay with the payment methods shown at checkout, for example card (Visa, Mastercard, American Express, Maestro) and Klarna. When paying with Klarna, Klarna's terms also apply.

We reserve the right to change prices and to correct obvious pricing errors. Only one discount code can be used per order.

4. Delivery

We pack and ship your order within 1 business day from our warehouse in Rosersberg, Sweden. For orders delivered in Sweden, the parcel normally arrives within 1–3 business days, shipping costs SEK 49 and is free for orders over SEK 500. For orders outside Sweden, shipping costs and delivery times are shown at checkout, and return instructions are given by e-mail at info@tangledsweden.com. Read more in our shipping policy.

Always collect your parcel. A parcel that is not collected is sent back to us and costs up to approximately SEK 200 depending on the country. This cost is deducted from any refund.

5. Right of withdrawal

You have a 14-day right of withdrawal under the Swedish Distance Contracts Act, counted from the day you received the goods. The easiest way to cancel your purchase is via the Cancel your contract here button, which you find in the footer of every page, or by e-mailing us. You will receive a confirmation by e-mail.

The goods must be returned unused and in their original packaging. Hair extensions are a hygiene product – sealed products cannot be returned if the seal has been broken. Tape-in extensions come in a sealed box with a clear window where you can see the shade, so the box does not need to be opened. An opened box counts as a broken seal. You pay the return shipping yourself (SEK 69 for returns sent from within Sweden). We refund you no later than 14 days after we have received the return, using the same payment method you used. Read more under Cancel your purchase.

6. Complaints about faulty goods

If an item is faulty, you have the right to make a complaint for three years under the Swedish Consumer Sales Act. Contact us within a reasonable time after discovering the fault – a complaint made within two months is always considered to be made in time. E-mail info@tangledsweden.com with your order number, a description of the fault and preferably a photo. If the complaint is approved, we cover the return shipping.

Normal wear and tear and damage caused by incorrect use or care, for example excessive heat or bleaching, are not considered faults.

7. Product information

We do our best to make sure images and colours are accurate, but colours can look different depending on your screen. If you are unsure about the shade, our hairdressers are happy to help – send us a photo.

8. Personal data

We process your personal data in accordance with the General Data Protection Regulation (GDPR). Read more in our privacy policy.

9. Limitation of liability

We are not liable for delays or obstacles caused by circumstances beyond our control, for example strikes, natural disasters or disruptions at the carrier (force majeure). Your rights under mandatory consumer protection law are not affected.

10. Disputes

Please contact us first and we will try to find a solution together. If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, Sweden, www.arn.se. We follow ARN's recommendations. Swedish law applies to the purchase.

11. Changes

We may change these terms. The terms that applied when you placed your order apply to your purchase.